Use your LumaQode account
Continue from the store with the same verified identity used for your purchases.
LumaQode customer support
Expert help for every LumaQode product.
Sign in with your LumaQode account to get product assistance, report an issue, and follow your support history from one place.
Support team is within working hours.
Monday: 10:00 AM - 5:00 PM · 1:13 PM Jerusalem Time.
Requests can be submitted at any time.
Secure account access
Purchase verification
Complete reply history
Clear working hours
One connected account
From store purchase to technical answer, without losing context.
Tell us what you need
Select the right department, add the product details, and describe the issue clearly.
Keep every update together
Return at any time to read replies, add context, and follow the request through resolution.
Weekly availability
Support hours, shown in Jerusalem Time.
The portal accepts requests around the clock. Team responses follow the schedule below; current support time is 1:13 PM.
Monday
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
Closed
Saturday
10:00 AM - 5:00 PM
Sunday
Closed